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ECLIPSE develops EHR, billing, and practice management software used by chiropractic, physical therapy, and medical practices.
Healthcare Software · United States · en-US · 2-10 · WordPress, Google Tag Manager, Google Analytics
no chat widgetconfidence 1.00
“Chat widget present: no chat widget detected.”e1 · crawl:technologies
has knowledge baseconfidence 0.80
“works hand in hand with an online ticketing system, training videos & knowledge base.”e2 · https://eclipsepracticemanagementsoftware.com/about-us/
Web form submissions create support delays, forcing staff to rely heavily on phone lines and ticketing.
e3practice inquiry response times
Hi John, Having started as ECLIPSE's first technical support specialist, you know how crucial fast answers are for medical and chiropractic practices. I noticed your contact form mentions that submissions may cause support delays, and there is currently no live chat on the site. EasyChatWidget automatically answers visitor questions 24/7 based on your existing website content, helping reduce support backlogs and capturing new practice leads instantly. Are you open to exploring if this could streamline inbound inquiries for your team? Best,
Step 2 · +3d
“Chat widget present: no chat widget detected.”e1 · crawl:technologies
“works hand in hand with an online ticketing system, training videos & knowledge base.”e2 · https://eclipsepracticemanagementsoftware.com/about-us/
“Please keep in mind that using the form below may delay our ability to help you.”e3 · https://eclipsepracticemanagementsoftware.com/contact-us/
“John has 30 years of experience with ECLIPSE, was the first technical support specialist ever hired, ran technical support services for years, and has directed operations for the past two decades.”e4 · https://eclipsepracticemanagementsoftware.com/about-us/
“first NoSQL cloud technology for healthcare providers to take advantage of WASM in your browser.”e5 · https://eclipsepracticemanagementsoftware.com/
accuracy for ECLIPSE inquiries
Hi John, For specialized EHR and billing software, accuracy is critical. A common concern with website chat is whether AI might provide incorrect information to practices. EasyChatWidget trains strictly on your existing website content and knowledge base, keeping responses limited to what you have already published. For complex inquiries, it captures contact details so your team can follow up directly. Would it be helpful to see how this works with your published materials? Best,
closing the loop
Hi John, Given your focus on delivering high-performance browser EHR software, resolving website inquiry delays might not be a priority right now. Should I take this off your radar for now? Best,